FAQ

GENERAL

Plants consist of all kinds of substances and compounds. About 20,000 of these unique compounds reside in various categories, and some are called terpenes. These unique compounds are responsible for giving fruits, herbs, and flowers their unique aromas or flavors. They also create synergistic alliances with compounds found in botanicals and in our own bodies in a process called the “entourage effect.” Not only can these oils provide some pretty great health benefits, but you can also get pretty crafty with their flavors.

Terpenes are used to create and enhance flavors and scents in foods, drinks, extracts, and more. All of our highly-concentrated terps are food-grade, lab-tested, and botanical, so you can safely use them in anything you consume. The possibilities are endless — check out our mixing guide for tips and ideas!

Terpenes do so much more than enhancing flavors and scents! They work together with other compounds to provide benefits like anti-inflammatory and analgesic effects. In many cases, terps help magnify the effects of other compounds they come in contact with.

Our products are available for retail purchase in select authorized resellers, but our largest, most up-to-date selection will always be available right here on our site.

If you’re interested in partnering with us and becoming an authorized reseller of The Terpene Store’s extensive line of products, please contact us here! Minimum orders may apply.

If stored in a refrigerated space, our products can keep for up to one year. Otherwise, they are best used within six months while being stored in a dark space at room temperature.

No worries! Please contact us and we promise to do our very best to answer any specific questions or concerns you may have.

SHIPPING

We ship to all 50 states in the U.S., Puerto Rico, and Canada — and if you’re in the main 48 states, we have free shipping on orders over $100! If you would like us to ship elsewhere, please contact us and we’ll try our best to get our terps into your hands, no matter where you are.

Orders must be placed by 1:00 pm (PST) to qualify for same-day shipping.

If you have any special shipping requests, please contact us directly and we’ll try our best to accommodate.

Our products do not contain any THC or CBD, so they’re legal in all 50 states. However, we always recommend checking your state and local laws to determine the legality of making products using our formulations.

Absolutely! We work with various agencies nationally to help you meet compliance and work with our products safely.

To be eligible for a return, we require a detailed email sent to info@theterpenestore.com within 7 days of the purchase date. Your item must be unused and remain sealed in its original packaging to meet eligibility. For further details on our return policy, please click here.

MIXING

Our terps are highly concentrated, so we strongly recommend starting low (3%) and working your way up depending on personal preference and application. Always consult our mixing guide or reach out to us for help!

We don’t recommend using our products with PG as it may cause separation.

It isn’t necessary. Depending on the use case, some customers prefer using Liquify Pro as an all-terpene, flavorless blend to control viscosity levels.

SAFETY

All of our formulations are meticulously crafted in an ISO 7, Class 10,000 cleanroom. Every flavor we release is rigorously lab-tested for foreign particles and contaminants to guarantee the cleanest and purest flavors possible.

Every one of our products passes rigorous testing for:

  • heavy metals
  • residual solvents
  • microbials
  • pesticides
  • dust particles
  • foreign contaminants

We caution consumers to be wary of other companies that don’t offer third party certificates of authenticity and are not produced in a clean, sterile environment.

Although we are not required to test our products, we do so to give our customers peace of mind in knowing their products are verified safe and to uphold the standard of excellence that we’re committed to meeting.

We use FDA-approved food-grade ingredients in every single one of our formulations.

Yes! All of our formulations are tested by Cannasafe and SC Labs, leading ISO-accredited labs based right here in California.

Absolutely! You can check out our safety sheet here or contact us if you have any questions!

OUR TERPENES

We have two derivations of terpenes: botanically-derived and hemp-derived.

Our botanically-derived terpenes, which make up the bulk of our products, are not derived from cannabis and have 0% THC. We use this for the highest quality and consistency we can get for our terpene isolates. 

Our Cander line of terpenes are our only hemp-derived terpenes. Contact us to learn more about our Cander line!

Over time, we’ve found that cannabis-derived terpenes aren’t only expensive to produce, but can also result in ropey, hempy formulations. We don’t want to compromise on the consistency of our quality, so we only use botanically-derived terpenes. Chemically, cannabis-derived and botanically-derived terpenes are identical.

We never use Propylene Glycol (PG), Vegetable Glycerin (VG), Polyethylene Glycol (PEG), or any other fillers in our products. Our #1 goal is purity and we strive tirelessly to achieve that.

No. Please refer to our statement on Vitamin E Acetate and Safety Sheet for more details.

We use only the highest quality ingredients we can get. All of our products and formulations contain terpenes and other flavor enhancers such as Ester, Aldehydes, and other FDA-approved food-grade components. Each product is lab-tested for contaminants and guarantees purity and accuracy.

OUR PRODUCT LINE

While they are not a stand-alone vapable product, they can be added to vapor liquids or an extract component (such as CBD/THC distillates) to add flavor and terps back into your finished product. 

Our products are highly-concentrated, so start with a small amount of flavoring and add more only if needed.

Our Strain Specific product line is based on the tastes of popular cannabis strains. We use our terpene analysis and experimentation to get the most accurate scent and flavor possible!

Our Synfinite Flavors line explores flavors beyond cannabis. We’ve designed flavors based on your favorite fruits, sweets, drinks, and even cereals!

Yes! We love creating custom formulations and partnering with brands in the industry. Please fill out our intake form and let’s make some magic!

Yes! Please contact us to see if you qualify!

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