FAQ

Faq

Are your terpenes botanically-derived or cannabis-derived?

We have both! We carry botanical and hemp-derived terpenes.

Do your products contain THC or CBD?

They do not! Our products do not contain any THC or CBD.

Do you have a retail location?

We do not! We only sell products via our website.

How do I store your products?

If you are using the terpenes within 6 months, you can keep them inside a dark cabinet. We recommend storing at room temperature of 22C (68-71F) for optimal stability. We recommend storing in a fridge if you’re not using within 6 months, and please keep in mind once you remove them from the fridge, if there is any crystallization it needs to be dissolved by letting sit in room temperature and mixed.

Do your products have an expiration date?

Terpenes, like all organic compounds, will slowly lose potency over time. But they don’t expire or go bad like food does. If stored under ideal conditions (dark cabinet at room temperature, with the cap on), they can last for a very long time. We recommend smelling and testing them in a small batch to ensure the flavor potency meets your needs.

My package was marked as Delivered, but I have not received it, what’s next?

If it’s not in your mailbox/parcel locker, the package was either erroneously placed in a neighbor’s mailbox/parcel locker or the package was lost/stolen. We’ve had instances where packages show up a few days later because it was delivered to a neighbor’s box.

If you believe your package was stolen, you’ll have to contact your local UPS or USPS office (United States Postal Service) since the package has already been marked delivered. You’ll have to file a claim them so they can initiate a package investigation.

My order arrived damaged/leaking/incorrect, what’s next?

Please send images for our reference to Info@TheTerpeneStore.com
Please include your order # and a detailed description of the issue.

My package was returned to sender, what’s next?

Please email us at Info@TheTerpeneStore.com and provide your order # and the new or corrected address that you would like us to reship your package to. We will have your order reshipped once it has been received back to our warehouse.

What is the difference between Strain Specific & Synfinite Flavors?

Strain Specific Terpenes are flavors based on the flower strain they’re named after. They smell and taste just like the strain. Synfinite Flavors are terpenes based on flavors you already love, like candies, fruits, drinks, and much more! Both lines are botanically derived.

What is the difference between Fire Terps and Ice Terps?

Fire Terps are flavors based on flower strains with incredibly rich terpene flavor.
Fire Terps Gen 2 is our newest flavor line formulated for flower infusion and vapes, terpenes with maximum flavor.
Ice Terps are Synfnite flavors with a cool menthol base.
All lines are botanically derived.

What is the difference between Cander and Exotics?

Cander is our hemp-derived terpene line, it is 100% Hemp terpenes. Our Exotics line is a blend of both hemp-derived terpenes and botanical terpenes, best of both worlds!

What is the difference between Vibe & Naturals?

Vibe is specially formulated with certain terpenes proven to cause certain effects, such as, Awake and Sleep. Vibe is botanically derived. Our Naturals line is formulated using 100% natural ingredients. Our Naturals line is California compliant.

What are Enhancers?

Designed for the ultimate flavor connoisseurs! All Enhancers must be added to our existing terpene profiles to give it that extra punch and complexity.

What is Liquify Pro?

Our Liquify Pro is our proprietary Diluting Solution made of 100% terpenes and formulated for diluting concentrates. The purpose of using Liquify Pro is to control the viscosity (thickness) of your oil/distillate. Liquify Pro itself does not provide any flavor. We recommend using Liquify Pro in conjunction with our flavored terpenes. For example: 7% Flavor + 3% Liquify Pro = 10%

What is Liquify TEC?

All Natural Liquify TEC is The Terpene Store’s newest exclusive in-house flavorless/odorless blend for vape-ready extracts, like D9, Live Rosin, HHC, THC, and CBD. Made with Triethyl-citrate and terpenes, Liquify TEC helps the consistency and viscosity of your product and gives you full control over the product’s flow rate without affecting quality.

What is TERPIFUSE™?

If your intended goal is to add terpenes back into flower (aroma & taste), we recommend using our TERPIFUSE System. It’s a mess-free, contactless method and liquids never touch your actual flower, there is no spraying involved!

Terpifuse Jar Kit – ideal for 1oz of flower or less
Terpifuse Bucket Kit – ideal for up to 10lbs of flower
Have more than 10lbs you need to infuse? Contact Us!

Are your products safe?

YES! We take great pride and care in producing our products in an ISO 7 Cleanroom following all lab safety procedures. All our ingredients are FDA approved for food and flavor use. However, our products have not been evaluated for safety for vaping. There is no current standard testing at the moment. If and when it does, we will fully comply with all procedures.

Do you offer 3rd Party COA’s from a trusted lab?

YES! We test all our formulations with SCLabs, a leading lab based in Southern California.

Do you have Certificates of Analysis?

YES! Please click here for COA’s.

My state requires compliance documentation, can you provide this for me?

YES! We can provide compliance documentation for the OLCC, Health Canada, and other regulatory agencies. Please email us at Info@TheTerpeneStore.com if you have any question.

Do your products contain any fillers or additives?

NO! We never use PG, VG, PEG, MCT, TEC, Vitamin E Acetate or any other fillers in our products. Our goal is purity and we strive tirelessly to achieve that.

Are your products FDA Approved?

All materials we use are FDA approved products for food and flavors. However, our products have not been evaluated by the FDA for vaping as no such regulation exists. If and when it does, we will fully comply with all procedures.

What testing panels do you products undergo?

All our products Pass testing for Residual Solvents and Pesticides. Please beware of other terpene companies that don’t offer 3rd party COA’s and are not produced in a clean environment. Although we are not required to test our products, we choose to give our customers confidence that their end product will pass any state testing by ensuring their flavor component is tested and verified as safe.

Is your product legal in my state/country?

Our products are 100% legal to use & ship within the United Sates. For international customers, please check with your local laws & regulations as some countries can be strict when importing products that could be associated with illegal substances in that country.

Why did you come up with this product?

We’re flavor connoisseurs who are always searching for great flavors. We’ve been formulating terpene profiles for 9 years as one of the first in the business. We wanted to create a way to infuse terpenes into flower and experimented until we found the right solution.

How does Terpifuse™ work?

Instead of physically spraying terpenes on plants, the aroma is infused with the combination of the right amount of terpenes and the right amount of humidity in a closed container at the right conditions (humidity/ terpene content), the flower can infuse and hydrate at the same time. The solution soaks into the beads after 24 hours and helps to regulate the release of humidity and terpenes evenly.

Do you have instructions on how to use Terpifuse™?

YES! Click here to review our Terpifise Instructions video.

How is this better than spraying?

Spraying only coats the surface area of the flower. The more delicate and volatile terpenes evaporate and there is an unpleasant taste. Our product will actually infuse your material with terpenes and will change the aroma and taste as the plant material “breathes” in the solution in an airtight setting.

What findings do you have?

We did a Terpene analysis of flower, but with and without Terpifuse. Check here for the test results!

Does this just add smell to the flower or does it actually add terps?

Our method infuses terpenes back into the flower and will change the terpene analysis. Check out our test results.
We used 4 buds of Wedding Cake from the same batch to analyze. The terpenes actually become infused into the flower.

  1. Control: Nothing added
  2. Terpifused ™ with Mango
  3. Terpifused ™ with Super Lemon Haze to try to change the strain.
  4. Terpifused ™ with Wedding Cake to further enhance with its own genetics.

How long will the smell last on the flower?

The terpenes are actually infused into the flower, so it will last as long as it normally would. Keep your infused product stored properly in an airtight container with humidity packs. Please note this is not a miracle preservative!

Will flower that is Terpifused affect my state testing?

The Terpene analysis will be affected depending on what Terpifuse™ Solution you choose. There are no residual solvents, pesticides or anything else added, so if your flower is clean, you will not see any affect aside from the terpene analysis.

Does it make a difference if my flower is moist or dry (as in rH levels) when starting this process?

Yes, it makes a big difference! For best results, flower should be in the range of 50-55% rH before the process begins. When removing the infused product 2-4 days later, it will be up to 58-62% rH. (It’s best to start with drier flower as it will retain the flavor better and allow the solution to infuse properly.)

What's the ideal time to leave the flower in the bucket?

The ideal time is ultimately up to you. Do you want a small hint of strawberry, or a deeper burst of flavor?
In our own experience, we have seen the effects in as little as 2 days. Keeping it in longer will more deeply infuse the flower and we know some customers choose to leave it for up to 7 days. Basically, it’s done when you say it’s done! You are the ultimate flavor creator.

What is in your Terpifuse solution?

Our solution is proprietary blend of water, natural vegetable glycerin, emulsifier and the right ratio of terpenes. It’s tuned to keep your humidity level right around 60% and infuse the right balance of flavor into your material without being overpowering.

What are the beads made from?

The beads are made from a non-toxic chemical compound called Sodium Polyacrylate, which was developed by the USDA in the 60’s to help famers irrigate their crops. They absorb the solution quickly and then release it slowly over time, allowing your flower to infuse at the right rate.

How long will the beads and solution last?

The bucket can infuse 2 lbs at a time. You can do this up to 5 times for a total of 10 lbs over a course of 30 days. Once the bottle of solution has been opened it may start to lose its flavor. Although we were able to do it much longer, we can’t guarantee results past 30 days. It will be highly dependent on your ambient conditions and your starting material.

Can I reuse the beads?

The beads are one time use and along with the Terpifuse Solution, can infuse up to 5 cycles, which is 10 lbs total. You must use the full pack of beads and the full bottle of Solution to get the best results.

Is the bucket food grade?

Yes. It is made from HDPE plastic, so it will be highly resistant to terpenes and can be reused. Once you purchase a full Terpifuse™ Bucket Kit, you can reuse the bucket and order the Terpifuse™ Solution refill.

I have my own bucket, can that work?

Yes, typically a standard 5 gallon bucket can work but you will still need to sources the other components like riser, etc. We always recommend using our bucket for best results because it is food grade with an airtight lid.

How do I clean the bucket and its components after each process?

After you are completely done with all your cycles, clean with mild soap and warm water. Dry before next use. Although the bucket and riser are chemical resistant, we recommend you wash them immediately after you are finished with all your infusion cycles.

Do you have anything bigger that will treat more than 10lbs?

Yes, Terpifuse™ PRO is in the works and is geared towards cultivators and people who need to infuse anywhere from 30-1000+ lbs at one time. Click here to be added to the waitlist so you can be first to know.

Can’t I just use your regular terpene blends? Can I just open up a bottle of terps, pour into a bucket, and get the same results?

Our terpene blends alone will be way too strong for this use. Our system contains the correct dose of terpenes, a humectant solution, and timed release to get the right results. It’s tuned for optimal taste!

Do you have Mixing Ratios and Instructions available?

YES! Click here to review our Mixing Instructions

Can I add Terpenes to my distallite?

YES! This is one of the most popular uses for terpenes. We recommend starting at 5% and working your way up. Our sweet spot is 7%, but its best to run small test batches to find a percentage that works best for you.

Do I need to use Liquify Pro in my formulation?

You only need Liquify Pro if you need to dilute the viscocity of your distallite. Liquify Pro does not add any flavor.

How much Enhancer to I need to add to my flavor?

Our Enhancers are very potent and you only need very little. We recommend starting at 1%. and working your way. You can always add more.

What is the flash point for my terpenes?

The flash point for our terpenes is between 160-180 degrees Fahrenheit. The terpenes will evaporate if they surpass this temperature range.

What is the Shelf Life of my terpene products?

Shelf Life is 24 months from date of purchase.

What are Terpenes?

Thousands of new and interesting cannabis infused products have emerged on the market, and the options are seemingly endless. This is due in large part to the compound most associated with marijuana known as terpenes. You’re probably wondering, “What are terpenes?” The answer is simple — terpenes are natural compounds produced by all plants that are responsible for the aromas and medicinal properties of plants. Just like pine smells the way it does, marijuana also has a distinctive aroma and flavor because of its terpenes.

Hundreds of different terpenes have been found in cannabis, but only a handful are prominent enough to mention. Below are the 11 most popular terpenes in cannabis:

Myrcene
Caryophyllene
Pinene
Limonene
Terpinolene
Humulene
Linalool
Ocimene
Nerolidol
Bisabolol
Guaiol

Each terpene is responsible for bringing out different smells. As we all know, smell and taste are subjective senses, and different terpenes will appeal to different people. That’s why at The Terpene Store, we’ve curated 200+ terpenes flavors to provide options to choose from for your own products! You can find all of our terpene flavors here.

What are Terpenes used for?

Companies have been adding terpenes to all kinds of cannabis products, including tinctures, foods, cocktails, oils, and vape pens, to add more aromatic properties to each product. When terpenes in cannabis interact with compounds found in the human body, part of the plant’s beneficial components are magnified. In short, terpenes may have potential health benefits outside of just making things taste and smell nice.

Are Terpenes safe to consume?

The terpenes found in cannabis are ‘Generally Recognized As Safe’ by the FDA, as long as they have been diluted first. Pure terpenes can be dangerous when ingested, so it is recommended to not use any below 3 percent concentration. Our terpenes at The Terpene Store follow these exact requirements — they are very concentrated, at 3 percent, so we recommend only using 1-2 drops to begin with.

Why are Terpenes important?

Terpenes don’t just make things smell and taste better — they may also possess potential health benefits. It’s believed that they can support other cannabis molecules to produce desired effects. We usually ingest cannabis for one reason, right? We want to feel the positive effects from it. Terpenes, depending on which ones are added to your products, can make things more potent. This means they can aid medical cannabis in producing beneficial effects, and may have other groundbreaking attributes. A lot of research still needs to be done in order to back these claims, but the possibilities are exciting.

How long do the effects of Terpenes last?

Terpenes are a chemical building block in organic life. They’re the reason that essential oils have a strong scent. Those terpenes can promote various health benefits, such as helping you sleep or boosting your energy level. Terpenes are known for their therapeutic effects. For example, diffusing lavender essential oil can help you relax and potentially get better sleep. That means the terpenes you use last as long as their source does. Depending on storage conditions, terpene formulations can last as long as 12-24 months. We recommend storing them cold for long-term storage. Looking to build up your stock and enhance your flower? You can check out all of the flavors and products we have to offer at The Terpene Store here.

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